Return Policy

At IUBA NATURAL, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, our return policy is here to help.

1. Return Eligibility

To be eligible for a return, please ensure that:

  • The product was purchased within the last 30 days.
  • The product is in its original packaging, unused, and in the same condition that you received it.
  • You have the receipt or proof of purchase.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Sale items
  • Personal care items such as shampoos, conditioners, and other hygiene products once opened

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at [insert contact email] with your order number, details of the product you wish to return, and the reason for the return.
  2. Receive Authorization: Wait for a return authorization and instructions on how to send your item back.
  3. Ship the Item: Pack the item securely in the original packaging and ship it to the address provided by our customer service team. Include your proof of purchase and the return authorization in the package.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to your original method of payment within a certain number of days.

Please note:

  • Original shipping costs are non-refundable.
  • You will be responsible for paying for your own shipping costs for returning your item.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [insert contact email] with details of the issue and proof of purchase.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at info@Iubanatural.com.

7. Sale Items

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

Contact Us

If you have any questions about our Return Policy, please contact us at:

IUBA NATURAL
Email: info@Iubanatural.com